Almost 90 mins of hold time total. The first woman blamed my phone; the second woman blamed my phone.
I ripped some ass today, I hate being treated like I am some backwoods hick and not smart enough to realize that if I can not get any signal, and Pauline can not get any signal, it is not our phones, but both swore up and down it was our phones and there is nothing wrong with the network even when I reminded them that less then 4 weeks ago a cell tower went down or some BS.
It took me a while to even find a # to call on the Sprint site, it says to call *3 if you have a issue (which didn’t work either which is why I needed a # to call) but the second lady told me to hit *Q (which is *7, why she said Q makes no sense to me) and by this time I was yelling too much and sharing my feelings regarding my thoughts on Sprint so I have no real idea why they advertise *3 and it is *7.
I then drove to the Sprint office 3 miles away and the very first thing they said to me when I walked in was “Hi, welcome to Sprint, we have no signal right now”
Hmmmmmm….. must be my phones after all.
Please someone explain to me how a multi billion $ company that specializes in communication has zero clue when they have a problem but when I walk into a local store, they know instantly.
I spent almost 90 mins on Skype to be told there is no problem and 90 secs in a store telling me they know and have reported it….
Not what I wanted to do today.
*as I was ready to post this we got signals again….ggggrrr sprint… 4.5 hours
